Returns
Conditions
We accept returns on eligible items within 7 days of reciving the item.
To qualify for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging or equivalent protective packaging.
Proof of purchase is required. Orignal receipt.
Custom, commissioned, or personalized pieces are final sale and cannot be returned unless they arrive damaged or defective.
Exchanges
We only replace items if they arrive damaged, defective, or incorrect. If you need an exchange, please contact us within 48 hours of delivery and include photos of the item and packaging.
Damaged Shipments
We take great care in packaging, but shipping damage can occasionally occur. If your item arrives damaged:
- Contact us within 48 hours of delivery
- Provide clear photos of:
The damaged item
Packaging materials
Shipping box
We will work quickly to repair, replace, or refund the piece when appropriate.
Return Shipping
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
- We recommend using a tracked and insured shipping service, as we cannot guarantee receipt of returned items.
Refunds
Once your return is received and inspected, you will be notified of approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Shipping costs are non-refundable unless the return is due to damage or seller error.
Non-Returnable Items
- Custom or commissioned artwork
- Personalized pieces
- Items marked as final sale
Shipping
Processing Time
All sculptures and artwork are carefully handcrafted and prepared for shipment.
- In-stock items typically ship within 3–7 business days.
- Made-to-order or custom pieces may require additional production time. Estimated timelines will be provided at the time of purchase.
- Customers will receive a shipping confirmation and tracking information once their order ships.
Packaging
Our sculptures are securely packaged using protective materials to help ensure safe arrival. Because metal artwork can be delicate or heavy, we use reinforced packaging and cushioning appropriate to each piece.
Shipping Methods
Orders are shipped using reliable carriers such as Canada Post, UPS, FedEx, or other trusted couriers. Shipping method is selected based on package size, weight, and destination.
Shipping delivery estimates are provided by the carrier and are not guaranteed.
Shipping Rates
Shipping costs are calculated at checkout based on package size, weight, destination, and selected shipping service.
For large or heavy sculptures, special shipping or freight arrangements may be required. Customers will be contacted if additional arrangements are necessary.
Domestic Shipping (Canada)
Orders shipped within Canada typically arrive within 2–10 business days after shipment, depending on location and carrier service level.
International Shipping
We ship internationally to most locations.
- Delivery times vary by destination and customs processing.
- Customers are responsible for any customs duties, import taxes, or fees charged by their country.
- We are not responsible for delays caused by customs or international shipping carriers.
Tracking
Tracking information will be provided once your order has shipped. Customers are responsible for monitoring delivery status and ensuring secure receipt of packages.
Shipping Damage or Loss
While we take great care in packaging, damage during shipping can occasionally occur.
If your order arrives damaged or appears lost:
- Contact us within 48 hours of delivery
- Provide photos of the item, packaging materials, and shipping box (if damaged)
We will work with you and the carrier to resolve the issue as quickly as possible.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. We are not responsible for orders shipped to incorrect addresses provided at checkout. Additional shipping charges may apply for reshipment.
Delays
We are not responsible for shipping delays caused by carriers, weather, customs, or other circumstances outside our control. However, we will always assist customers in tracking and resolving delivery issues.
Product Care
Processing Time
All sculptures and artwork are carefully handcrafted and prepared for shipment.
- In-stock items typically ship within 3–7 business days.
- Made-to-order or custom pieces may require additional production time. Estimated timelines will be provided at the time of purchase.
- Customers will receive a shipping confirmation and tracking information once their order ships.
Packaging
Our sculptures are securely packaged using protective materials to help ensure safe arrival. Because metal artwork can be delicate or heavy, we use reinforced packaging and cushioning appropriate to each piece.
Shipping Methods
Orders are shipped using reliable carriers such as Canada Post, UPS, FedEx, or other trusted couriers. Shipping method is selected based on package size, weight, and destination.
Shipping delivery estimates are provided by the carrier and are not guaranteed.
Shipping Rates
Shipping costs are calculated at checkout based on package size, weight, destination, and selected shipping service.
For large or heavy sculptures, special shipping or freight arrangements may be required. Customers will be contacted if additional arrangements are necessary.
Domestic Shipping (Canada)
Orders shipped within Canada typically arrive within 2–10 business days after shipment, depending on location and carrier service level.
International Shipping
We ship internationally to most locations.
- Delivery times vary by destination and customs processing.
- Customers are responsible for any customs duties, import taxes, or fees charged by their country.
- We are not responsible for delays caused by customs or international shipping carriers.
Tracking
Tracking information will be provided once your order has shipped. Customers are responsible for monitoring delivery status and ensuring secure receipt of packages.
Shipping Damage or Loss
While we take great care in packaging, damage during shipping can occasionally occur.
If your order arrives damaged or appears lost:
- Contact us within 48 hours of delivery
- Provide photos of the item, packaging materials, and shipping box (if damaged)
We will work with you and the carrier to resolve the issue as quickly as possible.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. We are not responsible for orders shipped to incorrect addresses provided at checkout. Additional shipping charges may apply for reshipment.
Delays
We are not responsible for shipping delays caused by carriers, weather, customs, or other circumstances outside our control. However, we will always assist customers in tracking and resolving delivery issues.